Shipping & Returns
Shipping Notice: We ship experdited a minimum of 1 days to all states across the USA and 2 day air to Alaska, Puerto Rico, or Hawaii
International Shipping: we do not ship orders international
IMPORTANT: Most in-stock items usually ship within 1 - 2 business days after the order has been processed.
UrbanUnison.com© uses professional ERP and CRM systems to facilitate your ordering process enabling your orders are addressed efficiently and shipped out promptly to suit and satisfy your ordering needs and requirements.
If you have any questions regarding shipping towards your order, please contact us via the Contact Us page, Thank you.
Shipping cost & Delivery
$3.99/ 7-10 working days
$6.99/ 3-5 working days
Next Day Air
$18.99/ 1 working day
2nd Day Air
$11.99/ 2 working days
3 Day Service
$9.99 / 2 working days
Alaska, Puerto Rico, or Hawaii
2nd Day Air
$17.99 / 2 working days
You can contact our customer service department on the Contact Us page to request information about your order shipping and delivery time. Returns Policy:
Total Time for Delivery: Total time is based on the amount of time it takes to receive payment authorization, order processing, and the transit time for the shipping service you select. This can range from 1 to 2 business days for in-stock items.
Not all orders can be canceled. We cannot guarantee that your order can be canceled before it ships. Lost shipments must be reported within 15 days of the purchase date.
If an order shipped is deemed by the shipping company to have been refused or undeliverable, the return shipping charge, based on the shipping cost we had to pay to ship the package back to our fulfillment center will be charged to the Customer.
Customers are responsible for determining if the product(s) ordered suits their needs. A Return Merchandise Authorization (RMA) will not be issued for any reason other than for the return of a defective item. Returns for stock adjustment purposes will not be authorized or accepted.
UrbanUnison.com© has the right to deny the return. UrbanUnison.com will not be held liable or responsible for crediting the Customer for the return. You will be responsible for shipping charges to return the package to us.
If your return has not been assigned an RMA Number, UrbanUnison.com will NOT process the return. The Customer will be responsible for shipping charges to return the package to us.
Unfortunately, some items such as higher price-point electronics, appliances, heavy-weight items, etc. - may not be returned - - since in some cases the manufacturer is unable to accept these products as returns.
It is the Customer responsibility to research all products, prior to making a purchase - in the case of Buyer Remorse, an RMA will not be issued.
Returns must be requested within 15 days of purchase, have all original packaging and parts. Claims of defective or ‘not as described’ must be submitted within 14 days after the delivery date and as part of the original return request. Claims of damage must be requested within 24 hours of delivery. Reported defects will be tested and verified by our Returns department.
All Returns must be pre-approved and be issued an RMA (Return Merchandise Authorization) number.
The Customer must return the item that was authorized and originally purchased from us in the original retail packaging. Serialized items are recorded internally upon shipment, and will be verified upon receipt of the return. Unauthorized returns will be considered abandoned and will not be refunded.
There is a Restocking fee of $5.00 or 25%* per item, whichever is greater, on all returned items.
The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Substantiated claims of defect, damage, or not as described are eligible to receive a waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item.
Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price. This includes motherboards and computer components that have had bent or damaged pins/contacts. The manufacturers of these items assure they are properly aligned prior to packaging the items. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.
Returned materials must be received within 15 days of the issuance of the RMA. The RMA will expire, and will not be reissued, extended, or renewed.
We do not provide return shipping. Customers are responsible for ensuring the shipment arrives at the authorized return location. We do not provide return shipping. Customers are responsible for ensuring the shipment arrives at the authorized return location. All returned products must be shipped in the same or a comparable shipping container in which the item was originally received to guarantee the return is received in sellable condition. If the product is smashed and/or not resalable due to the type of shipping method selected, UrbanUnison.com will not be held liable or responsible for crediting the Customer for the return.
If granted an RMA, the following rules apply:
1, Returns must include all original packaging.
2, All returned products must be shipped in the same or a comparable shipping container to guarantee the return is received in sellable condition. If the product is smashed and/or not resalable due to the type of shipping method selected, UrbanUnison.com will not be held liable or responsible for crediting the Customer for the return.
3, The RMA Number must appear on the outside of the packaging.
If a product arrives damaged, we require pictures of the following:
- The shipping label next to the damaged product
- Pictures of the inner and outer packaging
- The product inside the box (as when delivered)
These pictures are essential in order for us to file a claim with the shipping company and act.
Please note that we do not accept returns if the customer changes their mind and decides they do not want the ordered product.
UrbanUnison.com© does NOT offer price protection. Due to the nature of our business, the price you pay today may be different at a later date.
We hope this has helped. For any further inquiries please do not hesitate to contact us, we are here to help.
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